我有新的资料需要更新，请问要去哪里操作？
I have new information that needs to be updated. Where can I update? You can send the new information and corresponding documents to [email protected]. We will forward them to the relevant department for review and notify you by email within 1-2 working days. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
什么是身份证自拍？
What is Selfie with an ID? Sometimes we will ask our clients to provide us your selfie with an ID card or passport for extra security purposes. An ID Selfie is a photo in which you are visible with your face while at the same time holding your ID next to your face. Guidelines on […]
无法在 Doo Payment 开户的国籍
Nationality that cannot open an account at Doo Payment If your nationality is from the following countries, Doo Payment cannot provide exchange services due to compliance reasons. Democratic Republic of the Congo Iran North Korea Sudan 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
KYC资料要发送至哪里？
Where do I send my KYC documents to? You may send your KYC documents to [email protected], after we have received your email, we will revert it to the relevant department to review. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
兑换表格需要每一次都重新提交吗？或是只需要提交一次，后续都无需再提交？
Does the exchange application form need to be resubmitted for every time application? Or just submit it once, and then don’t need to submit it again? This form only needs to be submitted once. If there are any changes later, you may send email to [email protected] to inform our Customer Services for assistance. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
资金证明需要提供哪一种文件？
What kinds of documents required for source of funds? You may need to provide bank statement of the client’s payment account. (CNY – other currencies): Due to the strict risk control of RMB banks, RMB payers must provide proof of the source of funds in RMB or bank statements of the fund source account to […]
KYC资料可以提供黑白照吗？
Can KYC documents could provide in B&W (Black and White)? For personal ID and passport are required to be in color. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
KYC资料审核需要多久？
How long does the KYC review required? After the KYC information is collected, it will be transferred to the Compliance department for review. The review time is 1-2 working days. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
如何开设个人账户？
How to open Personal account? For Personal account, the KYC information required are: Personal ID (National Registration Identity card / Valid Passport / Driving License); USDT receiving wallet / bank account number; Source of Fund documents (e.g. bank statement, salary slip, income statement). While, additional documents to be obtained if required are: Proof of Address; […]