I have new information that needs to be updated. Where can I update?
I have new information that needs to be updated. Where can I update? You can send the new information and corresponding documents to [email protected]. We will forward them to the relevant department for review and notify you by email within 1-2 working days. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
I have new information that needs to be updated. Where can I update?
I have new information that needs to be updated. Where can I update? You can send the new information and corresponding documents to [email protected]. We will forward them to the relevant department for review and notify you by email within 1-2 working days. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
What is Selfie with an ID?
What is Selfie with an ID? Sometimes we will ask our clients to provide us your selfie with an ID card or passport for extra security purposes. An ID Selfie is a photo in which you are visible with your face while at the same time holding your ID next to your face. Guidelines on […]
Nationality that cannot open an account at Doo Payment
Nationality that cannot open an account at Doo Payment If your nationality is from the following countries, Doo Payment cannot provide exchange services due to compliance reasons. Democratic Republic of the Congo Iran North Korea Sudan 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
Where do I send my KYC documents to?
Where do I send my KYC documents to? You may send your KYC documents to [email protected], after we have received your email, we will revert it to Compliance department to review. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
Does the exchange application form need to be resubmitted for every time application? Or just submit it once, and then don’t need to submit it again?
Does the exchange application form need to be resubmitted for every time application? Or just submit it once, and then don’t need to submit it again? This form only needs to be submitted once. If there are any changes later, you may send email to [email protected] to inform our Customer Services for assistance. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
What kinds of documents required for source of funds?
What kinds of documents required for source of funds? You may provide the bank statement of the company account within 1 (ONE) to 3 (THREE) months OR minimum 20 transaction history records. (CNY – other currencies): Due to the strict risk control of RMB banks, RMB payers must provide proof of the source of funds in […]
Can KYC documents could provide in B&W (Black and White)?
Can KYC documents could provide in B&W (Black and White)? For personal ID and passport are required to be in color. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
How long does the KYC review required?
How long does the KYC review required? After the KYC information is collected, it will be transferred to the relevant department for review. The review time is 1-2 working days. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。
Where do I send my KYC documents to?
Where do I send my KYC documents to? You may send your KYC documents to [email protected], after we have received your email, we will revert it to the relevant department to review. 无法寻找到您需要的内容？ 留下您的联系方式，我们的专业团队会在尽快与您联系。